Safeguard your valuable purchases with LoongBuy's optional protection plans. Understand coverage, activation, and the claims process for complete peace of mind.
Shipping valuable items internationally can be stressful. While LoongBuy and its logistics partners strive for flawless delivery, unforeseen events can occur. LoongBuy's Shipping Insurance is designed to protect your investment against loss or damage during transit. This guide provides a comprehensive overview of your options and the steps to ensure your parcel is fully protected.
How to Activate LoongBuy Shipping Insurance
Adding insurance to your shipment is a straightforward process integrated into LoongBuy's checkout and shipping workflow:
- During Checkout:"Add Shipping Insurance""Parcel Protection"
- At the Warehouse:
- Select a Plan:
- Confirm & Pay:
- At the Warehouse:
Important:before
What Damages Are Covered?
LoongBuy's Shipping Insurance is designed to cover specific, unforeseen incidents during the shipping journey. Covered events typically include:
✅ Covered Incidents
- Complete Loss:
- Partial Loss:
- Physical Damage:
- Water/Fire Damage:
- Partial Loss:
❌ Typically Excluded
- Damage due to improper or inadequate packaging by the seller or customer.
- Cosmetic scratches on items not affecting functionality, unless caused by a covered incident.
- Loss or damage due to customs seizures, import restrictions, or governmental actions.
- Perishable goods, counterfeit items, or prohibited materials.
- Items not accurately declared in value or description.
- "Inconsequential damage" to packaging where the item itself is unharmed.
Always review the specific terms and conditions of the insurance plan at the time of purchase for the definitive list of coverages and exclusions.
How to File a Compensation Claim
If your insured parcel arrives damaged or does not arrive at all, follow this clear process to file a claim:
Step 1: Document the Issue Immediately
- For Damage:
- For Loss:
Step 2: Contact LoongBuy Customer Support
Initiate a claim within the stipulated timeframe (e.g., 15-30 days of delivery or declared loss). Provide:
- Your parcel tracking number and order ID.
- A detailed description of the loss or damage.
- The uploaded photographic/video evidence.
- A copy of the original invoice or proof of value for the items.
Step 3: Investigation & Resolution
- LoongBuy's insurance team will review your claim and may request additional information.
- They will coordinate with the shipping carrier for investigation.
- The investigation process can take several weeks depending on the carrier's response.
Step 4: Compensation
Upon successful validation of your claim:
- Compensation is typically based on the declared value
- You may receive compensation as a refund to your original payment method, a store credit, or a reimbursement for repair costs, as per LoongBuy's policy.
Ship with Confidence
LoongBuy's Shipping Insurance offers a valuable safety net for your important international purchases. By understanding how to activate it, what it protects, and how to navigate the claims process, you can shop and ship with significantly greater confidence. Protecting your parcel for a small additional fee is a prudent step towards a worry-free global shopping experience.
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