If you're shopping on LoongBuy, you might have questions regarding account issues, payment failures, or out-of-stock items. This FAQ guide provides quick solutions to common concerns faced by LoongBuy shoppers.
1. Account Troubleshooting
How do I reset my password?
If you've forgotten your password, visit the LoongBuy login page and click 'Forgot Password.' Enter your registered email to receive a reset link.
Why can’t I log in to my LoongBuy account?
Ensure you're entering the correct credentials. If step in and retrieve the issue persists, clear your browser cache or try logging in via LoongBuy help center
2. Payment Problems & Recharge Issues
Why did my LoongBuy payment fail?
Payment failures may ccur due to insufficient funds, invalid card details, or restrictive bank policies. Verify that your payment method is updated and has sufficient balance before trying again.
How do I fix recharge issues on LoongBuy?
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